Office Manager Coaching & Team Training

Transform Your Dental Practice With Stronger Leadership and Confident Teams 

Too many practices feel busy but not productive. Typical issues I fix:
  • Front desk overwhelm and inconsistent phone workflows
  • Gaps in A/R, collections, and patient follow-up
  • Schedules that fill but don’t maximize production
  • Weak case presentation support and follow-through
  • Low team morale, unclear roles, and frequent turnover
This program is ideal for:
  • Practice owners who want a more predictable, profitable practice
  • Office Managers who need structure, leadership skills, and confidence
  • Teams struggling with scheduling, A/R, or inconsistent patient experiences
  • Practices that want to reduce turnover and improve workplace culture
Office Manager Coaching (3-month program)
I will work to transform your Office Manager into a confident, system-driven leader. 
Weekly or biweekly virtual (or on-site) coaching, templates, and on-demand support.

Team Training (custom modules)
Training designed to improve front-desk performance, patient experience, and team alignment.
Live virtual workshops or on-site intensives 

Associate mentorships & growth plan

  1. We'll schedule your free discovery call to review your goals, biggest pain points, and current reports.
  2. I'll develop a custom plan that includes a prioritized 90-day structure for coaching and training.
  3. We'll begin the training & implementation stage, which includes Weekly coaching, team workshops, and personalized templates.
  4. I'll begin to track progress & adjust as needed. Monthly performance reviews, KPI tracking will help guide the success.
  5. Ongoing Support will be provided — On-demand guidance and follow-up coaching as needed.
​Schedule a call with me ​​​

Office Manager Coaching

Strong leadership at the front desk is one of the biggest indicators of a thriving dental practice. When your office manager feels unsure, overwhelmed, or under-supported, the entire practice feels it — scheduling, billing, team morale, patient experience, all of it.My Office Manager Coaching program is designed to give your OM the tools, clarity, and confidence they need to lead effectively.

What We Focus On

  • Clear communication + team accountability
  • Scheduling systems and workflow efficiency
  • A/R, billing, collections, and financial understanding
  • Phone training + customer service experience
  • Leadership development + conflict resolution
  • Reporting, metrics, and decision-making
  • Understanding roles, responsibilities, and boundaries
  • Time management + prioritization

How Coaching Works

This is a 3-month customized coaching program that includes:

  • Weekly virtual coaching sessions (1:1 or with your admin team)
  • Personalized assignments + action plans
  • Resource guides, templates, scripts, and workflows
  • Software training (Dentrix, Eaglesoft, Open Dental — whichever you use)
  • Ongoing support Monday–Friday during working hours
  • A coaching approach that is encouraging, structured, and practical

This isn’t theoretical training. It’s hands-on support that meets your office manager exactly where they are and guides them toward consistent, confident leadership.

Who This Is For

  • New office managers
  • Office managers stepping into a leadership role
  • OMs who lack systems or structure
  • Practices experiencing turnover or communication struggles
  • Owners who want a stronger, more reliable front office

Your Office Manager Will Walk Away With:

  • Confidence in their role
  • Clear systems to manage the practice
  • Stronger communication skills
  • A team that looks to them for guidance
  • A deeper understanding of how the front office drives production
  • Less stress — for everyone
Ready to develop a confident, capable office manager?
Results You Can Expect
After working together, ​practices can expect to ​see ​success ​and ​growth ​in:

  • Clearer, calmer front-desk operations
  • Faster follow-up and higher case acceptance
  • Improved collections and reduced A/R aging
  • Smoother schedules and more predictable production
  • Higher staff morale and lower turnover
  • A measurable improvement in the patient experience

LW Excellence in Dental Management Coaching FAQs

How long does coaching take?

My Office Manager Coaching program is a 3-month program.

Team Training modules can be single sessions, multi-week, or an in-office day, depending on your needs.

Do you travel for on-site training?

Yes!  I will travel anywhere within the U.S. for a 2-3 day on-site training session, as an add-on. ​

What's included in the price?

The 3-month Office Manager Coaching Program includes templates, checklists, virtual training, and on-demand support. We typically meet weekly or biweekly, depending on your needs.  

Can you help with A/R & Collections?

Absolutely!  A/R clean-up, statement strategy, and collections workflows are a core part of both programs.  
Let’s Strengthen Your Practice Together
Whether you're supporting an office manager, building a stronger team, or trying to create more predictable days, you don’t have to figure it out alone.  Give your Office Manager the tools to lead, and your team the training to thrive. Let’s make your practice predictable, profitable, and joy-filled.

Book a free evaluation today and let’s talk about where your practice is now — and where you want it to be.